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It’s rare to see a bookie which specifically bases its entire operations and the betting products around the user experience. This Unibet review outlines the bookmaker’s good and bad points, including their free bet promotions, impressive customer service and the fact they put the player at the heart of everything they do, making them a solid option as an online bookmaker. The interface and the promos are tailor made for punters who are new to online betting. If you’ve just recently joined the online betting community, it’s Unibet you should join!
It’s easy to understand why so many people flock to Unibet for a bet as they currently offer three terrific sign up offers; one for the Sportsbook and two for their casino. Head to the special offers tab on their site to find out more on the casino offers.
The Unibet new customer offer for the Sportsbook is a £40 money back special if your first sports bet loses plus you get a £10 Casino Bonus. This offer is only available to users who live in the UK, but although there aren’t too many restrictions on this bonus, there are some key terms that you need to be aware of. Remember, this is not a deposit bonus, it’s based on your very first bet after adding money to your account.
To withdraw your refunded stake after your very first bet loses you must wager it three times. For example, if you bet £10, you’ll get £10 refunded to you which you must then spend three times, so £30 in total. Hopefully that makes sense.
Only single bets at odds of 2/5 (1.40) or higher will count and you have 30 days to fulfil the terms, which means multiples are not allowed. If you don’t complete the wagering in time, the bonus money and any winnings you’ve made with the refunded stake will be lost so make sure you get that bonus tied up within the timeframe. That’s all you need to know about this Unibet free bet offer; get involved!
There are plenty of perks as a Unibet customer from access to Unibet TV and 40,000 live streamed events to industry leading in-play markets, but their Sportsbook also have nine promotions currently available to existing customers.
These promotions are always changing, so be sure to check on the Unibet website as to what is currently on offer. At time of writing, there are promotions running in Tennis, Horse Racing and Football.
Let’s run through the best of them for you.
As well as being best odds guaranteed on UK and Irish Horse Racing, they also offer an ITV Money Back Special. The key terms? You must place a single bet of £20 or more, excluding each way or place markets, on any live ITV race listed and if your horse comes second, Unibet will refund your stake in £20 cash within 24 hours. Please bear in mind that £20 is limit, so even if you bet £50 on the horse, you will still only get £20 back. It’s also worth noting that if you bet on two horses in the same race, they’ll use your first bet for this specific offer so be careful.
Opt-in to enjoy a World Cup free bet promotion. Place an outright winner bet of £10 or more on the World Cup and receive a free bet every time the team you backed wins a match in the tournament (this also includes extra time and penalties). They’ve added two tiers of free bets, so you’ll get a £2 free bet every time your team wins if they’re in tier one, but you’ll enjoy a £5 free bet if the team you backed are in tier two. Check the special offers page for a list of who’s in what tier, but, essentially, all the best teams are in tier one.
Is there a Free Bet club?
Yes, there is! Unlike your standard free bet clubs with some other bookmakers, this is an in-play free bet club. Once again, you must opt-in to take part, but it’s available to enjoy on in-play Football, Cricket, Tennis, Darts and NBA Basketball.
All you need to do is place five or more in-play bets of at least £10 with minimum odds of Evens (2.00) between Monday and Sunday. Unibet will then credit you with your in-play free bet every Monday by 16:00. Any free bets credited will expire seven days after being issued, so be sure not to let them lapse.
Trust is so important, especially in a world of regulation, compliance and GDPR. Unibet are a company that play by the rules to such an extent that they’ve been awarded licenses from the most demanding regulatory authorities, including the UK Gambling Commission as well as the Government of Gibraltar and the Gibraltar Gambling Commissioner. They also hold licenses in France, Belgium, Denmark and Italy.
It’s fair to say that they’re not one of the biggest players in the UK market when you compare them to the likes of Paddy Power, Sky Bet and Bet365, but they’re continually growing into a force to be reckoned with in the betting industry.
Unibet were founded in 1997 by Swede Anders Strom, launching their first online website in 1999, followed by a live betting service in 2003 and introducing a mobile site a year later. Unibet has over 650 employees who cater for around 11 million (mostly) happy customers in over 100 countries. Only when you see these numbers in black and white do you start to realise just how big Unibet are; they’re a well-respected brand.
Their reputation in the UK is quite strong and they’re certainly popular amongst the Aston Villa fans; they are currently the principal parent of the club and their official shirt partner.
Other reputable sponsorships and partnerships include being the sponsors of Warwickshire CCC, the official betting partner of the Investec Derby horse racing festival and collaborating with Darts’ PDC by sponsoring numerous events.
Loads. Casual gambling can turn into problem gambling, but Unibet fully understand the potential risks involved and they do their utmost to make punters aware of the risks whilst also offering them help along the way.
They’re a proud member of the European Gaming & Betting Association (EGBA) and the Remote Gambling Association. They also work alongside numerous charities and associations who provide help and support, including BeGambleAware, GamCare, Gambling Therapy, the Gordon House Association, Gamblers Anonymous, CNWL National Problem Gambling and Cygnet Health Care.
What about deposit limits?
It’s quite refreshing to say that these are easy to set up. Within the ‘My Account’ section, simply go to ‘Deposit Limit’ and you can set your limits there.
Like many bookmakers nowadays, there are strict Know Your Customer (KYC) guidelines to follow and Unibet are no different. They’ll always look to send money back to the method you deposited from and you will need to verify your account before you can successfully withdraw your winnings for the first time. This is standard procedure to prevent fraud and money laundering so don’t think you’re getting singled out when you must provide Photo ID and proof of address.
There are plenty of deposit and withdrawal methods available; they offer the usual Visa and Mastercard options as well as Paysafecard, PayPal, Skrill, Neteller and bank transfer. There are no fees involved for any of these whatsoever, but there are minimum and maximum limits:
|Payment Method||Withdrawal Times||Withdrawal Limit (€/£)|
|Credit Cards||3-5 Days||€/£15 - €/£50,000|
|Debit Cards||3-5 Days||€/£15 - €/£50,000|
|PayPal||12 Hours||€/£15 - €/£13,000|
|Skrill||12 Hours||€/£15 - €/£13,000|
|NETELLER||12 Hours||€/£15 - €/£13,000|
|Bank Transfer||3-7 Days||€/£15|
|Trustly||3-5 Days||€/£10 - €/£100,000|
Although pay-outs are pretty instant thanks to them being such a well-established bookie, withdrawals can sometimes take a few days. Typically, you’ll receive an eWallet withdrawal within 12 hours, whereas a bank transfer can take 1-3 business days and a credit/debit card can take anywhere from 3-5 business days. Please note that a withdrawal cannot be made unless you are trying to take out at least £10.
If you win big with Unibet, they’ll ask for further documents to verify your identity as these extra measures are required by law, so again, don’t take it personally if asked, it’s the same for any big winner.
Although their main focus is not in the UK, Unibet do not hold back when it comes to promotions and their pre-game and live in-play coverage is second to none for UK customers. There are 34 sports to get stuck in to from football and horse racing to chess and surfing; impressive eh?
The Cash Out feature is available at Unibet but it’s not as advanced as some other bookmakers in that it’s not available on too many markets and there’s no option to take a partial cash out either like there is with some of the big players in the industry. But don’t be surprised to see the cash out functionality available in many more markets in the future as they continue to improve and grow in the UK.
One feature they do not offer which may put a damper on things is Request A Bet. We know, we can’t believe it either, but that’s not to say they won’t put the odd request up, however, don’t be too disheartened if it’s not added.
Let’s cheer you up slightly…
They have a forum! It’s called the Unibet Community and you can sign up in seconds with your Unibet credentials. Talk about absolutely anything from sharing top tips to sharing what you had for dinner last night, fill your boots! Keep it clean though, bad language will get you banned.
When there are big events on like the World Cup or Wimbledon, they’ll put quick links into their own little section in the top left to make it easy for users to navigate, but they also have a search function to make it even easier! Yes, you heard right, you can search for whatever team, player or league you like and place a bet effortlessly.
When it comes to markets, Unibet have got you covered. There are so many available you’ll find it difficult to pick out the ones they don’t offer. As an example, they’ve got over 500 pre-game markets available for a World Cup match!
If you’re looking for a little bit extra, Unibet offer a hell of a lot more than just a Sportsbook! Casino, Live Casino, Bingo, Lottery Betting, Poker; they have the lot, so why go anywhere else?
Make sure you check out their Poker section by the way, if that’s of interest, it’s one of the best poker sites around.
You’re not doing it right if you don’t offer a fast, secure and user friendly mobile app. Unibet are one of those bookmakers who offer just that to give their customers the best experience possible via Unibet mobile. Their mobile app is slightly different to the mobile site, but it comes down to personal preference as to how you want to navigate as there’s not much difference.
Interestingly, there are separate apps for sports, casino and poker which are all available via the Apple and Google Play stores on iOS and Android devices. If you own a Windows phone, sorry, you’ll need to use the mobile site.
Unibet pride themselves on their in-play offering with over 40,000 live streamed events throughout the year as well as industry leading in-play markets. Bet ball-by-ball, run-by-run, point-by-point in several sports.
They also offer Unibet TV – a live streaming service on the site and via the mobile app that’s completely free for all registered customers. All you need to do is be logged in and either have some money in your account or a bet on the event you’re trying to watch.
If live video isn’t available for your event of choice, then they’ll have standard data options available on the site to keep you abreast of what’s going on and they even thrown in colourful and animated graphics to keep you entertained as the stats tick over.
Becoming an exclusive member of their VIP program is simple for via Sportsbook, Casino and Poker, albeit a little secretive. Continue to spend a lot of money with them on a regular basis and expect to receive a phone call from a member of the VIP team.
It’s not clear exactly what you’ll receive as a Unibet VIP, but expect free bets, race day tickets, trips to Premier League matches and 24/7 support from a dedicated account manager. There’s bound to be many more perks that we’re not aware of, so it’s well worth getting on board.
Unibet are one of the leaders in the industry when it comes to customer support, with 24/7 care via Live Chat, email and phone.
Most customers prefer to solve issues via Live Chat, so it’s good to know Unibet’s live chat function is easy to find on their help page (help > contact us > live chat). There’s normally a small queue, but you never wait too long until you're connected to someone who can assist you.
If you prefer email or phone, you can get in touch with Unibet using the details below:
Unibet are bigger in other countries across Europe, especially Scandinavia, but they’re constantly improving their UK offering so you can rest assured that they’ll look after you with excellent promotions and marketing campaigns.
Unibet’s site is available to view in an incredible 18 different languages and with the ability to deposit in several currencies including Sterling, Euro or Dollar, there are plenty of options for you at Unibet. Please bear in mind, however, that you cannot change your account currency once you’ve set it up initially during registration, so make sure you get it right first time.
This Unibet review has weighed up the good, the bad and the ugly in terms of product features, promotions and customer service, and let’s face it, there’s nothing really bad or ugly about Unibet.
It doesn’t matter if you love to bet online or via the mobile app, with £30 money back on your first bet available to new customers and an incredible amount of betting markets to choose from across 34 different sports, we’re sure you’ll love going back to Unibet again and again. And again.
18+, New Customers Only, Gamble Responsibly - www.begambleaware.org
All bonuses are subject to Unibet’s Terms & Conditions.
|Unibet Review Overview|
|Number of Bonuses:||1|
|Number of Withdrawal Options:||11|
|Number of Deposit Options:||12|
|Number of Currencies:||14|
|Number of Languages:||18|
|Number of Sports:||15|
|Number of Casino Games:||13|
|Number of Excluded Countries:||21|
|Number of Licenses:||2|